Chatwoot

Overview
Chatwoot on OneCloudPlanet — a customer support hub: website chat widget, Telegram, Instagram and email — all conversations in one team inbox.

What is Chatwoot?
The open source Intercom alternative: omnichannel inbox, canned responses, bots, customer notes, reports. Mobile apps for agents.

Why on OneCloudPlanet?
No per-agent fees: Intercom costs $39+/agent — here the whole team for an instance price.
Recommended configuration: 2 vCPU / 4 GB. See pricing.
Customer conversations stay with you.
For e-commerce: pairs with our store solution.

How to launch
1) Sign in at console.ocplanet.cloud
2) Open Marketplace and choose Chatwoot
3) Pick a configuration and location
4) Wait for deploy
5) Change the default credentials

Post-deploy checklist
• Create the account and agent team
• Add the site widget and connect a Telegram bot
• Set canned responses for common questions
• HTTPS + scheduled backups

FAQ
Supported channels? Web chat, email, Telegram, Instagram, Facebook, WhatsApp (API), Line.
Agent limits? None — only instance resources.