osTicket

Overview
osTicket on OneCloudPlanet — the classic helpdesk without subscriptions: email and web-form requests become tickets with queues, SLA and escalations.

What is osTicket?
A battle-tested open source ticketing system: topic routing, canned responses, SLA timers, a customer self-service portal.

Why on OneCloudPlanet?
No per-agent fees: Zendesk is $19–55/agent — here a fixed server price.
Minimal requirements: 1–2 vCPU / 2–4 GB from $6/mo. See pricing.
Tickets via your own domain mail: port 25 is open.

How to launch
1) Sign in at console.ocplanet.cloud
2) Open Marketplace and choose osTicket
3) Pick a configuration and location
4) Wait for deploy
5) Change the default credentials

Post-deploy checklist
• Finish installation and remove the setup directory
• Connect a mailbox for ticket intake
• Configure help topics and SLA
• HTTPS + scheduled backups

FAQ
osTicket or Chatwoot? Email tickets and SLA — osTicket; live chats and messengers — Chatwoot (in Marketplace).
Agent limits? None.